salon policies
Last updated: March 2026
Reservations & Cancellations
If you must reschedule and or cancel your appointment, please contact us 48 hours in advance. If no courtesy is granted or you no show an extra charge may be incurred/added to your service when rescheduled. A non-refundable deposit is required at time of booking for certain services which will be credited upon completion of service. If cancellation is within 24 hours of initial appointment deposit will NOT be refunded and will not be credited towards future appointments.
Returns
Unused retail items may be returned within 7 days of the original purchase. A retail store credit will be issued. We do not offer refunds or apply credit towards any services. For sanitary purposes brushes, nail polish and make-up are not returnable or exchangeable and are considered final sale.
Personal Items
Unfortunately we are not responsible for lost or damaged items or clothing. Please leave any valuables at home (i.e. jewelry, expensive bags, etc.)
Gift Cards
Our gift cards may be used at any of our sister locations throughout the tri-state area which are listed on the back of the card. The gift cards are non-refundable and may not be redeemed for cash. If you have won a gift card at a charity event or fundraiser, please notify us upon making your appointment.
Forms of Payment
We accept all major credit cards, money orders, bank checks and cash. Our advertised prices include a 4% cash discount. If you are paying by any method other than cash, an additional 4% will be added to the final purchase price by the processing bank.
Questions about our policies? Contact us:
Plaza Salon
171 Rt. 4 West, Suite A, Paramus, NJ 07652
(201) 845-8788